/**
 * Customer Support — Frontend Styles
 *
 * @package WD_Operations_Suite
 * @since 1.23.0
 */

/* =========================================================================
   LAYOUT & HEADER
   ========================================================================= */

.wd-support-wrap {
    max-width: 800px;
}

.wd-support-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
}

.wd-support-header h2 {
    margin: 0;
    font-size: 22px;
    font-weight: 600;
}

.wd-support-back {
    display: inline-block;
    margin-bottom: 12px;
    color: #666;
    text-decoration: none;
    font-size: 14px;
}
.wd-support-back:hover {
    color: #333;
}

/* =========================================================================
   BUTTONS
   ========================================================================= */

.wd-support-btn {
    display: inline-block;
    padding: 10px 20px;
    border: none;
    border-radius: 6px;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: background 0.2s, opacity 0.2s;
    line-height: 1.4;
}

.wd-support-btn-primary {
    background: #2271b1;
    color: #fff;
}
.wd-support-btn-primary:hover {
    background: #135e96;
}

.wd-support-btn-secondary {
    background: #f0f0f1;
    color: #1d2327;
}
.wd-support-btn-secondary:hover {
    background: #dcdcde;
}

.wd-support-btn:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

/* =========================================================================
   NEW CONVERSATION FORM
   ========================================================================= */

.wd-support-card {
    background: #fff;
    border: 1px solid #e0e0e0;
    border-radius: 8px;
    padding: 24px;
    margin-bottom: 20px;
}

.wd-support-card h3 {
    margin: 0 0 16px;
    font-size: 16px;
    font-weight: 600;
}

.wd-form-group {
    margin-bottom: 16px;
}

.wd-form-group label {
    display: block;
    font-size: 13px;
    font-weight: 500;
    color: #555;
    margin-bottom: 6px;
}

.wd-form-group input[type="text"],
.wd-form-group select,
.wd-form-group textarea {
    width: 100%;
    padding: 10px 12px;
    border: 1px solid #d0d5dd;
    border-radius: 6px;
    font-size: 14px;
    font-family: inherit;
    transition: border-color 0.2s;
    box-sizing: border-box;
}

.wd-form-group input:focus,
.wd-form-group select:focus,
.wd-form-group textarea:focus {
    border-color: #2271b1;
    outline: none;
    box-shadow: 0 0 0 2px rgba(34, 113, 177, 0.15);
}

.wd-form-group textarea {
    resize: vertical;
    min-height: 80px;
}

.wd-form-actions {
    display: flex;
    gap: 10px;
}

/* =========================================================================
   CONVERSATION LIST
   ========================================================================= */

.wd-support-list {
    border: 1px solid #e0e0e0;
    border-radius: 8px;
    overflow: hidden;
    background: #fff;
}

.wd-support-item {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 16px 20px;
    border-bottom: 1px solid #f0f0f1;
    text-decoration: none;
    color: inherit;
    transition: background 0.15s;
}

.wd-support-item:last-child {
    border-bottom: none;
}

.wd-support-item:hover {
    background: #f9fafb;
}

.wd-support-item.wd-unread {
    background: #f0f7ff;
}
.wd-support-item.wd-unread:hover {
    background: #e5f0fa;
}

.wd-support-item-subject {
    font-weight: 500;
    font-size: 15px;
    color: #1d2327;
    margin-bottom: 4px;
}

.wd-unread .wd-support-item-subject {
    font-weight: 600;
}

.wd-support-item-meta {
    font-size: 12px;
    color: #999;
}

.wd-support-item-meta span {
    color: #999;
}

.wd-support-order-tag {
    display: inline-block;
    padding: 1px 6px;
    background: #f0f0f1;
    border-radius: 3px;
    font-size: 11px;
    font-weight: 600;
    color: #666;
    margin-right: 4px;
}

/* =========================================================================
   STATUS BADGES
   ========================================================================= */

.wd-support-badge {
    display: inline-block;
    padding: 3px 10px;
    border-radius: 12px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.3px;
    white-space: nowrap;
}

.wd-support-badge.status-open {
    background: #e7f5fe;
    color: #0a4b78;
}

.wd-support-badge.status-awaiting-agent {
    background: #f0f0f1;
    color: #666;
}

.wd-support-badge.status-awaiting-customer {
    background: #e7f5fe;
    color: #0a4b78;
}

.wd-support-badge.status-escalated {
    background: #fef8ee;
    color: #996800;
}

.wd-support-badge.status-resolved {
    background: #ecf7ed;
    color: #1e4620;
}

.wd-support-badge.status-closed {
    background: #f0f0f1;
    color: #999;
}

/* =========================================================================
   EMPTY STATE
   ========================================================================= */

.wd-support-empty {
    text-align: center;
    padding: 60px 20px;
    background: #fff;
    border: 1px solid #e0e0e0;
    border-radius: 8px;
}

.wd-support-empty-icon {
    font-size: 48px;
    margin-bottom: 12px;
}

.wd-support-empty p {
    color: #666;
    font-size: 15px;
    margin: 0;
}

.wd-support-empty-sub {
    font-size: 13px !important;
    color: #999 !important;
    margin-top: 6px !important;
}

/* =========================================================================
   CHAT VIEW — HEADER
   ========================================================================= */

.wd-support-conv-header {
    margin-bottom: 16px;
}

.wd-support-conv-title {
    margin: 0 0 6px;
    font-size: 18px;
    font-weight: 600;
}

.wd-support-conv-meta {
    font-size: 13px;
    color: #666;
    display: flex;
    align-items: center;
    gap: 6px;
    flex-wrap: wrap;
}

/* =========================================================================
   CHAT VIEW — MESSAGES
   ========================================================================= */

.wd-support-chat {
    background: #fff;
    border: 1px solid #e0e0e0;
    border-radius: 8px;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.wd-support-messages {
    padding: 20px;
    max-height: 500px;
    overflow-y: auto;
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 12px;
}

/* Individual message */
.wd-support-msg {
    display: flex;
    gap: 10px;
    max-width: 85%;
}

.wd-support-msg-self {
    align-self: flex-end;
    flex-direction: row-reverse;
}

.wd-support-msg-other {
    align-self: flex-start;
}

.wd-support-msg-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    flex-shrink: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 13px;
    color: #fff;
}

.wd-avatar-agent { background: #00a32a; }
.wd-avatar-bot { background: #8c5ac5; }
.wd-avatar-customer { background: #2271b1; }
.wd-avatar-system { background: #c3c4c7; }

.wd-support-msg-body {
    min-width: 0;
}

.wd-support-msg-name {
    font-size: 12px;
    font-weight: 600;
    color: #666;
    margin-bottom: 3px;
}

.wd-support-msg-bubble {
    padding: 10px 14px;
    border-radius: 12px;
    line-height: 1.5;
    font-size: 14px;
    word-wrap: break-word;
}

.wd-support-msg-other .wd-support-msg-bubble {
    background: #f0f2f5;
    color: #1d2327;
    border-top-left-radius: 4px;
}

.wd-support-msg-self .wd-support-msg-bubble {
    background: #2271b1;
    color: #fff;
    border-top-right-radius: 4px;
}

.wd-support-msg-time {
    font-size: 11px;
    color: #999;
    margin-top: 3px;
}

.wd-support-msg-self .wd-support-msg-time {
    text-align: right;
}

/* System messages */
.wd-support-msg-system {
    text-align: center;
    font-size: 12px;
    color: #999;
    padding: 8px 0;
}

/* =========================================================================
   CHAT VIEW — INPUT AREA
   ========================================================================= */

.wd-support-input-area {
    border-top: 1px solid #e0e0e0;
    padding: 12px 16px;
}

.wd-support-compose {
    display: flex;
    gap: 10px;
    align-items: flex-end;
}

.wd-support-compose textarea {
    flex: 1;
    border: 1px solid #d0d5dd;
    border-radius: 8px;
    padding: 10px 14px;
    font-size: 14px;
    font-family: inherit;
    resize: none;
    transition: border-color 0.2s;
    line-height: 1.5;
    min-height: 44px;
    max-height: 150px;
}

.wd-support-compose textarea:focus {
    border-color: #2271b1;
    outline: none;
    box-shadow: 0 0 0 2px rgba(34, 113, 177, 0.15);
}

.wd-support-send-btn {
    width: 44px;
    height: 44px;
    border: none;
    border-radius: 50%;
    background: #2271b1;
    color: #fff;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    transition: background 0.2s;
}

.wd-support-send-btn:hover {
    background: #135e96;
}

.wd-support-send-btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.wd-support-input-hint {
    font-size: 11px;
    color: #bbb;
    margin-top: 6px;
    text-align: right;
}

.wd-support-resolved-notice,
.wd-support-closed-notice {
    text-align: center;
    padding: 16px;
    border-top: 1px solid #e0e0e0;
}

.wd-support-resolved-notice p,
.wd-support-closed-notice p {
    margin: 0;
    font-size: 13px;
    color: #666;
}

/* =========================================================================
   RESPONSIVE
   ========================================================================= */

@media (max-width: 600px) {
    .wd-support-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 12px;
    }

    .wd-support-item {
        flex-direction: column;
        align-items: flex-start;
        gap: 8px;
    }

    .wd-support-msg {
        max-width: 95%;
    }

    .wd-support-compose textarea {
        font-size: 16px; /* prevent iOS zoom */
    }
}